Well we’ve been busy little bees here at the North West Digital HQ in Stockport for the past few weeks, thanks to the growing popularity of our drop-in Copy Shop and the success of our new Ten4Ten monthly offers, but that doesn’t mean that we’ve forgotten about the core values and principles that have got us this far over the past 30 years.
As one of the premier suppliers of photocopiers, printers, faxes and scanners to the businesses of Manchester, we know that our business can only survive and flourish if yours does; after all, you don’t need a new fleet of networked multifunction devices if your business isn’t growing, do you?! That’s why we pride ourselves on doing everything we can to make your company a success, and offering a free initial audit of your needs is the first step on that road to a profitable working relationship.
Everyone’s Needs Are Different
If you’re a regular reader of our blog posts, you’ll know that, in recent weeks, we’ve been focussing on one or two workplaces that can particularly benefit from the NWD touch – solicitors and estate agents especially – but we don’t want you to think that means that we only deal with certain types of companies in certain industries. On the contrary, the beauty of what we do here is that we can be of equal help to any business, no matter what size it is or what sector it operates in.
Pretty much every company out there will, at some point, need to print off or photocopy a document, scan and email an important paper, file records away logically and securely and – yes, some people are still doing it! – fax a vital report quickly and efficiently. But whilst these basic office tasks are universal to everyone, the specific needs of each individual company will vary greatly depending on their size and the work they’re doing.
For example, a sole tradesman working alone might only have a small volume of paperwork to complete each week, whilst a larger, national company might have numerous staff located across several office spaces and might be producing mountains of paperwork each day. That’s why we offer a tailored approach that’s as unique as the companies we deal with, because one size hardly ever fits all.
An Individual Approach
When you first get in touch with NWD, whether you do it through the website, in person or over the phone, one of our friendly team of experienced staff will immediately be allocated your case, so that you can work with them on a one-to-one basis. This means that you can both build up a good, personal working relationship with one person and also that you get continuity of care throughout the entire process with us.
Once this first contact has been set up, your dedicated member of staff will then get to know you and your individual needs as a business, understanding what it is you do and how you do it so that they can offer a truly tailored solution. We listen to you to understand the type of documents you print and how often, we visit your office to see what your setup is like, we talk to your staff to see what they need to get out of an efficient setup, and only then do we begin to put together a personalised plan to move you forward.
Your Business, Your Needs
Using our own detailed and lengthy checklist, we’ll match you to the best new devices, software and maintenance package based on the following criteria;
- Document Needs – by far the biggest determination, we’ll take a detailed look at a wide number of parameters such as the type of documents your company produces (e.g. letters, glossy brochures, lengthy reports, photographs etc.) and the volume, frequency and speed (e.g. is it high volume every day or only every so often?), as well as looking at who prints what within your organisation, to make sure you get the right equipment that can deal with whatever you throw at it.
- Device Requirements – do you mostly print documents with the odd bit of photocopying or do you mainly photocopy with the odd bit of printing? Or do you need a new scanner to facilitate your move towards a paperless office? However your business works, we’ll take it all into account to make sure you get all the functions you need from your devices and software, and no more.
- Your Space – whether you need a single desktop machine hooked up to a laptop or a fleet of Wi-Fi networked devices across multiple offices, we’ll look into the physical space your company operates in as well as the virtual space you occupy to make sure your devices work the way you do.
- Budget – we don’t just look at what you can afford to pay, but we also look at what you’ve been spending to date and the ways in which a new document management system could save you money. It’s often more than you think.
If It Ain’t Broke, Don’t Fix It
And as if all of that wasn’t enough, we also guarantee not to sell you anything just because it makes us money. Our dedicated staff don’t work on commission, so they have no vested interest in selling you something that you don’t need. If you need a new photocopier and printer but your current fax machine is working fine, then we won’t try and flog you a new fax machine too. Similarly, we won’t try to land you with a whopping great multifunction device if you only print 5 pages per month; essentially, we’ll match the best machines to your needs and only replace what absolutely needs replacing. We’re firm believers in ‘if it ain’t broke, don’t fix it’!
And even after all that, it’s still only the beginning. In addition to the immediate requirements of your business, we also take into account the ongoing means and needs of the company as well as the people who make it all possible, and only then do we start putting together a workable package that will enhance your business and help you reach your potential.
But the best bit? All of that initial consultation is absolutely free of charge. Yep, we’re so confident that you’ll want to work with us and that we’ll be able to save you money, that the preliminary audit is obligation free and completely on us. Good, eh?!
Get In Touch
So if you’d like North West Digital to run a free audit on your company and find out exactly how much you could benefit from working with us, then please get in touch today and one of our friendly team will get back to you as soon as possible. After all, it’s completely and utterly free, so you’ve got nothing to lose by trying it!
You can get in touch with us in any of the following ways; by email at info@, by phone on 0161 477 8950 or simply by completing the contact form on the website for one of our friendly team to get back to you.