Here at North West Digital, we live and breathe printers, photocopiers, scanners and fax machines; it’s what we do and we’re unashamedly honest about how much we love it. We’re complete geeks when it comes to office machinery, in fact!
But, of course, that doesn’t mean that we’re entirely blinkered when it comes to understanding that the rest of the world isn’t quite as into all of this as we are. We know that most of you folk out there are just busy as hell trying to keep your empire running smoothly. Whether you have a tiny little home office with just one device or a whole realm of offices with multiple networked machines, you don’t care about the ins and outs of your equipment; you just want it to work so that it’s one less thing for you to worry about.
That’s why, at NWD, we don’t just sell you a machine and ride off in to the sunset, never to be seen again. Instead, we offer you top notch aftersales care and customer support to make sure your devices carry on running smoothly, so that you can forget about them and carry on doing what you do best instead.
An Holistic Sales Approach
At NWD, we don’t believe in cutting and running, but rather we believe in taking an holistic approach to proving the right equipment and level of service for your individual business needs. When you first come to us, we’ll carry out a full assessment of you and your company to make sure we provide you with the most appropriate machine for your day to day document output level as well as making sure you’re on the right service agreement for your needs.
Whether you want to just buy a single, desktop printer or you want a whole fleet of networked devices on a zero rental leasing scheme, we won’t over-sell you a package you don’t need or lumber you with a device that won’t meet your daily demands. Instead, we’ll provide you with a tailored solution that will ensure you get the most out of your new devices as well as see an instant improvement to your productivity and your bottom line.
Installing Your New Equipment
But it doesn’t end there. Once you’ve decided on the best package of hardware, software and support for your business, we’ll make sure the installation process runs as smoothly as possible for you too. As part of our commitment to making the changeover process easy and stress-free, we’ll select and date and time for installation that is convenient to you and our engineers will work with you to make sure you know what’s going on at all times and to ensure there is the minimum amount of disruption to your working day.
What’s more, our experienced and knowledgeable technicians will be able to fit and install your new machines to your exact specifications – power and network points permitting, of course! – and then will teach you and your staff how to use the new devices and get the most out of them. It doesn’t matter how many members of staff you have or how many times they need to go through it, our friendly and patient team will stay with you until you’re completely confident at using the new technology.
That means that you can get your new office equipment installed and up-and-running as quickly as possible and with as little disruption as possible, so you can get back to what matters with one less thing to worry about.
Amazing Aftersales Support
But once again, even once your shiny new machines are in place and doing their thing, we won’t just leave you to your own devices (excuse the pun!).
Having been supplying and fitting printers, copiers and scanners in and around the Manchester area for over thirty years now, we know from experience that, as soon as the engineer has left, you’ll probably remember a million questions about how to use the device efficiently, as well as experience the odd teething problem too in terms of adding new staff or changing user settings etc. etc.
That’s why we offer outstanding aftersales support on every device we install, so you can call us up no matter how small your query is and have the peace of mind of knowing there is someone on the end of the phone who can help you out, instantly. Plus, should you change your mind about the device you’ve taken or the level of service you’ve signed up to once you’ve tried it for a few weeks, then we can likewise be on hand to help advise and amend your package, to make sure you get the one that’s right for you.
On The Spot Technical Support
What’s more, thanks to the flexibility of the service and maintenance packages we offer, you can rest easy that you’ll be covered in any eventuality for the life of your contract with us. That means that your machines will be regularly serviced and updated by our qualified technicians and your package can evolve with the needs of your business; so should your empire rapidly expand, your office machinery will expand with you. Metaphorically speaking.
Plus, as we only ever deal with business in the Manchester and Stockport area, one of our experienced technicians is never more than an hour away from you, wherever you are in the Greater Manchester area. This means that, in the unlikely event that you experience any technical difficulties with your devices, or if you just have a question or need something from us, we can be on the spot in a timely manner to get you back up and running as quickly as possible. It’s our no stress customer service guarantee.
Get In Touch
So if North West Digital sounds like the sort of local, customer-focussed business that you’d like to deal with, then you’re not alone! We have hundreds of satisfied customers both past and present, some of whom have been with us for several decades now, who can testify to the fast and friendly service you’ll receive from our team. You can even find some of their testimonials on our new website, if you don’t believe us!
If you’d like to find out more, then please get in touch with us today for a friendly chat and a free, no obligation assessment of your individual business needs. You can contact us by emailing info@, by phoning 0161 477 8950 or simply by completing the contact form on the website for one of our friendly team to get back to you.